Here are some questions/answers that we are frequently asked. If you have additional questions that aren’t covered here, please feel free to give us a call at Atglen Veterinary Hospital
What are the Hospital hours?
Our hospital is open:
Monday – Thursday: 8:30am to 8:00pm
Friday: 8:30 to 5:30
Saturday: 8:30 to Noon.
The office is closed on Sunday.
Do I need to have an appointment?
Yes, patients are seen by appointment.
What forms of payment do you accept?
We accept cash, check, Mastercard, Visa, and Discover Card.
Can I make payments?
Payment is required at the time of service.
Do you provide pharmacy services? What about Online Pharmacies - are they cheaper?
Yes, we maintain an extensive inventory of pharmaceuticals, vitamins, shampoos, flea and tick control products and heartworm preventatives to meet the needs of your pet. We also offer a full line of prescription diets. Working with local pharmacies, we can offer liquid, flavored, or transdermal forms of many commonly used medications, allowing for much more convenient administration.
Your pet’s health and well-being, as well as your satisfaction as an informed, valued pet owner are some of our primary goals. In deciding where to purchase medicines for your pets, you need to balance any cost savings with the unique services and expertise you receive from our practice. Despite what the T.V. commercials say, you will find that our prices for medications such as heartworm preventative, flea and tick products, and many other medicines are the same as or very close to the prices you’ll find at the online pharmacies. In addition, we are able to offer extra value in the form of free extra doses, manufacturer’s guarantees and plain old-fashioned service that the online pharmacies cannot. We will be there for you, as we have been for the past 38 years.
Can you take x-rays of my animal?
Yes, we have state of the art digital x-ray equipment.
At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 6 to 8 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also helping to control dog and cat populations.
Do you board pets?
No, we have chosen not to offer boarding facilities. Our belief is that we are a veterinary hospital offering medical, surgical, and dental care for your pets. When visitors come to Lancaster County, they don’t check into Lancaster General Hospital for their stay, but rather visit one of the many fine hotels, resorts, or B & B’s in the area. We can recommend similar facilities for your pet friends.
What are your kennels like?
We have modern, clean, climate controlled housing for your pets while they stay with us for care. Towels, blankets, and pet beds help to make their time with us more comfortable, but please feel free to bring any special comfort item you’d like your friend to have while with us. Our goal is to help our patients get home just as quickly as possible, since all of us, including our pets, are happier and recover more rapidly at home, surrounded by family, but while they are at our clinic, you are welcome to visit your hospitalized pets at any time.
Do you deal with Emergencies?
Yes, during our normal business hours please bring your pet to us as soon as you can.
Outside of normal business hours, we recommend that you contact one of the following emergency facilities:
Pet Emergency & Trauma Service (PETS)–Lancaster
West Chester Animal Emergency Center–West Chester
Veterinary Referral Center–Frazer
VCA Newark–Newark, Delaware
These locations are open nights, weekends, and holidays for emergency care. They are staffed and equipped to provide the specialized care, attention, and procedures that your pet may need in an emergency situation when our office is closed.
Many people have questions about various aspects of their pet‘s surgery, and we hope this information will help. It also explains the decisions you will need to make before your pet’s upcoming surgery.
Is the anesthetic safe?
Today’s modern anesthetic monitors have made surgery much safer than in the past. Here at Atglen Veterinary Hospital, we do a thorough physical exam on your pet before administering anesthetics, to ensure that a fever or other illness won’t be a problem. We also adjust the amount and type of anesthetic depending on the health of your pet.
Preanesthetic blood testing is important in reducing the risk of anesthesia. Every pet can benefit from blood testing before surgery to ensure that the liver and kidneys can handle the anesthetic. Even apparently healthy animals can have serious organ system problems that cannot be detected without blood testing. If there is a problem, it is much better to find it before it causes anesthetic or surgical complications. Animals that have minor dysfunction will handle the anesthetic better if they receive IV fluids during surgery. If serious problems are detected, surgery can be postponed until the problem is corrected. For geriatric or ill pets, additional blood tests, electrocardiograms, or x-rays may be required before surgery as well.
Can I my pet before surgery?
It is important that surgery be done on an empty stomach to reduce the risk of vomiting during and after anesthesia. You will need to withhold food for at least 8 to 10 hours before surgery. Water can be left down for the pet until the morning of surgery.
Will my pet have stitches?
For many surgeries, we use absorbable sutures underneath the skin. These will dissolve on their own, and do not need to be removed later. Some surgeries, especially tumor removals, do require skin stitches. With either type of suture, you will need to keep an eye on the incision for swelling or discharge. Most dogs and cats do not lick excessively or chew at the incision, but this is an occasional problem you will also need to watch for. If there are skin sutures, these will usually be removed 10 to 14 days after surgery. You will also need to limit your pet’s activity level for a time and no baths are allowed until any stitches are removed or, if there are no stitches, for 10 days after surgery.
How long do the sutures stay in after my pet’s surgery?
Procedures involving sutures usually require them to be removed 10 to 14 days following the surgery. Most spay and neuter procedures are done in such a way that no skin sutures are needed, making suture removal unnecessary.
Will my pet be in pain?
Anything that causes pain in people can be expected to cause pain in animals. Pets may not show the same symptoms of pain as people do; they usually don’t whine or cry, but you can be sure they feel it. Pain medications needed will depend on the surgery performed. Major procedures require more pain relief than things like minor lacerations.
For dogs, we may recommend an oral non-steroidal anti-inflammatory medication the day after surgery and several days after to lessen the risk of discomfort and swelling. We use newer medications, which are less likely to cause stomach upset and can be given even the morning of surgery. The cost of the medication ranges from $10 to $20, depending on the size of your dog.
Because cats do not tolerate standard pain medications such as Aspirin, Ibuprofen, or Tylenol, we are limited in what we can give them. Recent advances in pain medications have allowed for better pain control in cats than ever before. We administer a pain injection 10 minutes prior to surgery. After surgery, pain medication is given on a case by case basis. Any animal that appears painful will receive additional pain medication.
Providing whatever pain relief is appropriate is a humane and caring thing to do for your pet.
What other decisions do I need to make?
While your pet is under anesthesia, it is the ideal time to perform other minor procedures, such as dentistry, ear cleaning, or implanting an identification microchip. If you would like an estimate for these extra services, please call ahead of time. This is especially important if the person dropping the pet off for surgery is not the primary decision maker for the pet’s care. We will request a phone number where we can reach you on the day of surgery, if at all possible.
When you bring your pet in for surgery, we will need to 5 to 10 minutes of time to fill out paperwork and make decisions on the blood testing and other options available. When you pick up your pet after surgery you can also plan to spend about 10 minutes to go over your pet’s home care needs.
We will call you a day or two before your scheduled surgery appointment, to confirm the time you will be dropping your pet off and to answer any questions you might have. In the meantime, please don’t hesitate to call us with any questions about your pet’s health or surgery.
We have provided the following links to websites that provide some great information on a variety of topics related to veterinary medicine and pet health care. We will update this page frequently, and would love to hear your ideas on links that you would like to see us add to this page to share with other pet owners. Feel free to send us your favorites. If we like them, we will add them to our list!
- Choosing a new puppy This is a nice starter guide of things that you should consider when you are thinking about getting a puppy.
- Heartworm Society Everything you ever wanted to know about heartworm disease can be found here!
- Behavior problems Founded by Brian Kilcommons and Sharon Wilson, best-selling authors and recognized experts on animal training and behavior, this site is a terrific resource for advice on a variety of behavioral problems. If you want to learn more about feline housesoiling, barking dogs, aggression, or any other behavioral problem, check this one out!
- www.BarkBusters.com Home dog training to promote clear and open communication between people and their dogs, using simple, effective methods that appeal to the canine psyche
- National Animal Poison Control Center This is the website of the National Animal Poison Control Center. It includes a library, links to other sites, and phone numbers for the poison control center.
- The Cat Fanciers’ Association (CFA) The Cat Fanciers’ Association website has lots of pictures, as well as information on cat breeds, cat care, upcoming cat shows, and much more.
- Veterinary Schools in the US This is a great link to all of the websites of veterinary schools in the United States.
- USDA Animal and Plant Health Inspection Service The USDA maintains this website with information on a variety of animal health related topics, including the latest news on such things as Mad Cow Diseases, foot and mouth disease, and many other things.
- Advantage Flea Control This site is sponsored by Bayer Animal Health, the makers of new K9 Advantix for dogs and Advantage flea control for dogs and cats. It is loaded with information about fleas and flea control.
- Novartis Animal Health This site is sponsored by Novartis, the makers of Sentinel, Interceptor and Program, and has useful information on heartworm prevention and flea control for pet owners.
- Rainbow Bridge Anyone who has ever lost a pet should visit this wonderful site. It is a terrific tribute to our lost family members
- West Nile Virus This site is maintained by the Centers for Disease Control in Atlanta, and has the latest information on the spread of West Nile Virus in the US, as well as information on disease transmission, symptoms, etc.
- American Veterinary Medical Association This site is a good starting point to learn more about a variety of topics, including feline injection-site sarcomas and the latest subjects in veterinary medicine
- American Association of Feline Practitioners The AAFP is like the American Medical Association for cat doctors, and has lots of good information regarding feline health
- Veterinary Information Network VIN is the world’s first and largest online veterinary community
- Crested Butte Computers – Computer Repair and Web design